Frequently Asked Questions

Almost all the rings are made by Vasja. Click here to see who is this guy.

Yes, we can engrave the rings.

Under the size selector, you’ll see an option asking if you want engraving. Select “Yes.” A text box will appear where you can type the words you want engraved on the ring.

The text can be up to 20 characters for wooden rings and 30 characters for gold and silver rings. Unfortunately, we can’t engrave more than 20 characters on wooden rings due to the roughness of the wood grain, which can make smaller text unreadable.

Wooden rings are surprisingly tough and won’t break easily due to our bent wood technique. However, wood is not as hard as metal, so scratches from hard and sharp objects can be more visible. To restore their smooth look, the rings may need to be re-coated and re-polished. We offer a lifetime service for touching up your ring. You can order the retouch here.

It’s best to remove the ring when it will be exposed to water for extended periods. However, for practical purposes, you can leave it on during hand rinses or showers. The ring is coated with a waterproof layer, but frequent exposure to water can shorten its lifespan since it’s still a piece of wooden jewellery.

We offer a wide selection of wood from various regions across Australia and other types of wood from around the world. Just scroll through our store to see the options. If you’re looking for a specific type of wood, please let us know here.

Yes, hardwoods are generally more durable. Rings made from Jarrah, Gidgee, Ebony, and Oak will resist everyday wear and tear better than those made from Pine, Linden, and other softwoods. We do our best to harden all wood types, so even softer woods will still last.

We can’t set the stone directly into the wood because it might fall out. Instead, we create a silver or gold setting to hold the stone securely. This ensures the gemstone is reliably set and won’t be lost.

Yes, we can combine wood with gold or silver in a ring. This creates a unique and durable piece that blends the natural beauty of wood with the elegance of precious metals. You can choose from various designs where wood and metal are seamlessly integrated. Contact us to discuss your custom design ideas.

You can order any ring in yellow gold, white gold, or rose gold. In terms of karats, you can choose from 9k, 14k, or 18k gold. Additionally, you can also opt for platinum or silver.

We can make rings in sizes ranging from AU/UK size A (US size ½) to AU/UK size Z5 (US size 15).

Each ring can be made between 3 mm and 8 mm in width. If you want a different width than what is shown in the photo, please contact us or leave a comment at checkout.

This photo might help.

We offer a wide variety of wood types. Please scroll through our selection to find the one you like.

It’s a hard choice! Usually, your first instinct is the best choice. If you still can’t decide, here are a few photos to help you compare rings side by side: photo 1, photo 2.

Not exactly the same, but it will come quite close. Various factors contribute to the differences, such as your screen settings, studio lighting in the photos, and natural variations in wood tone and pattern. Each wooden ring is unique.

Here are a few reasons:

• Lightweight Comfort: You’ll be surprised how light the ring feels. It gives your finger a gentle, warm hug that you’ll miss whenever it’s not on your finger.
• Eco-Friendly: Our rings use very little wood, made from beautiful leftover veneer pieces from furniture shops that would otherwise be wasted.
• Handcrafted Quality: If you’re tired of mass-produced items, our rings are a great choice. Each ring is handcrafted here in Australia by the owner of the store, ensuring personal care and quality.

The most reliable way is to visit a local jeweller for professional sizing. Let them know the width of the ring you are after, especially for wider bands. Alternatively, measure a ring that fits well with a mandrel or calliper. For self-measuring, consider purchasing measuring gauges from our store or other online retailers. Still not sure how to go about measuring the finger? Contact us and we’ll help you.

You can use most major credit cards, PayPal, and some cryptocurrencies. If you prefer to pay via bank transfer, this is possible if you are in Australia. If you are outside Australia, please email us first to discuss options. Click here to contact us.

We’ll start working on your ring as soon as possible. It usually takes about 3-4 weeks to finish a wooden ring. Golden, silver, and platinum rings, especially those with gemstones, take a bit longer to make, usually about 6 weeks.

We can certainly try! Shoot us a message here.

If you are in Australia, you are eligible for a free Express shipping. The parcel will arrive in 1-2 days after we send it. When ordering, don’t forget to account for the time it takes us to make the ring.For other parts of the world, it usually takes 10-20 working days. Click here for more information.

Within Australia, express delivery will get the ring to you in 1-2 days. For international orders, it takes between 4-10 working days.

Standard shipping is free. If you want to opt for express shipping or courier, it varies depending on your location. To find out, add a ring to your cart, and you’ll see the shipping costs. Or click here.

Yes.

Yes.

Firstly, do not panic. If the ring has not arrived within a reasonable time, we can usually recover the package. In most cases, the postman has missed you and you did not get the notification. First, call or visit your local post office with your tracking number. They often hold the package for about 10 days for pickup. If you do not collect it within that period, they will send the ring back to us.

You should have gotten the tracking number in the mail when we dispatched the ring to you. If you didn’t get it, please contact us.

Yes, we have courier options. Let us know you are in a hurry, and we will provide a quote for a courier service.

Most likely not if you live in the US. Australia and the US have a free trade agreement, so most goods are not taxed. In the EU, however, you may receive a notification from the authorities asking you to pay import tax. Please check with your local authorities to understand your specific situation.

You can cancel the order within 48 hours after purchase for a full refund. After that, cancellations are discouraged as we likely have already started working on the ring. In any case you can contact us, we understand that circumstances can change quickly.

Just give us a call or contact us here. You can also reply to the confirmation email you received.

Yes, within 14 days. Some exclusions apply. Read more here.

We’re sorry to hear that! Please contact us and we’ll do our best to sort it out. If possible, send us photos of the ring and a description of the issue. Our warranty policy protects your ring for up to 1 year from the day you received it. Read more about it here.

We offer one free resize for our rings within 30 days of receiving the ring. Some exclusions apply. Read more here

That’s great to hear! You can leave a review by following the link in the email you might get a few days after you receive the ring, logging into our website and leaving a review there, or simply sending us an email to hello@woodenringstore.com.au.