How can I determine the correct ring size?
The most reliable way is to visit a local jeweller for professional sizing. Let them know the width of the ring you are after, especially for wider bands. Alternatively, measure a ring that fits well with a mandrel or caliper. For self-measuring, consider purchasing measuring gauges from our store or other online retailers. Still not sure how to go about measuring the finger? Contact us and we’ll help you.
What should I do if the ring I received doesn’t fit?
We offer one free resize for our rings within 30 days of receiving the ring. Read more here or contact us, and we’ll swiftly address your concerns.
How long does it take to receive the rings?
We handcraft each ring to order, which usually takes 3–5 weeks. Once ready, shipping within Australia takes 1–5 days. Wooden rings are quicker to make than gold or silver rings, especially those with stone settings. If you’re in a rush, let us know, and we can prioritise your order. Check our shipping details for more information.
Can you turn my sentimental items, like wood from my favourite tree or seashells from our special beach, into unique wedding bands?
Absolutely! We love creating personalised pieces like this. Get in touch with us, and we’ll work out all the details together.
Do you use wood from specific regions, like Tasman, QLD, NSW WA… wood, to craft wedding bands?
Yes. We have a wide selection of wood from various regions across Australia. We also have other types of wood that come from across the world. If you can’t find the wood you’re looking for in our store, please reach out to us.
Whereabouts are you located?
We’re based in Sydney, Australia. Right at the foot of the Blue Mountains in a suburb, called Emu Heights. You’ll find us at the last M4 exit before you reach the mountains. If you would like to see our rings live, please contact us to book a consultation.
How resilient are your rings?
Our wooden rings are remarkably sturdy, thanks to bent wood technique. While they resist breaking, they may show scratches more readily than metal rings. A simple re-coating and polishing restore their smooth appearance. While our rings are coated with a waterproof layer, prolonged exposure to water can shorten their lifespan. It’s best to remove them for extended water activities and before a shower. An occasional rinse under a shower and everyday handwashing is OK.
Do you offer a warranty on your rings?
Yes, we offer a warranty that covers your ring for up to 1 year from the date of receipt. You can find more details about our warranty policy on our website. If you have any concerns, please don’t hesitate to reach out to us, and we’ll assist you to the best of our ability.
